Call us on | 01392 249 249 Email us | info@bramshawheating.com
Heating Engineer Exeter
Heating Engineer Exeter
Heating Engineer Exeter
 
Complaints Procedure
 
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times when our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us a soon as you can in order that we can rectify any problems as soon as possible Either call us on 01392 277199, or write to us at Bramshaw Heating, Plumbing and Renewables Ltd, Exeter Business Centre, 39 Marsh Green Road West, Marsh Barton, Exeter, EX2 8PN. Or email us at info@bramshawheating.com.

We aim to respond within 2-3 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use the Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you do wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.
 
Heating Engineer Exeter
 
 
 
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